Available by Appointment
We are still available to assist you VIRTUALLY, our Resource Connection and Mid-Cities Workforce Centers, are open by appointment only, for in person services. Please call 817.413.4000 to schedule your appointment and for more information about how these visits will work.
Unemployment Insurance Questions/ Need Help
Workforce Solutions for Tarrant County does not handle Unemployment Insurance, that is the Texas Workforce Commission. However, we are committed to sharing the latest information about this subject straight from the agency that handles it. Here are some tips they have shared for some of the issues customers are experiencing.
- They are experiencing higher than normal call volume and online traffic – this is forcing many to not be able to get a live agent.
- They are currently working to add more call center agents and more servers to help with all the traffic. We know this is frustrating, TWC has asked for patience during this time.
- TWC has said that due to the difficulties with the systems and the inability to get through, they can backdate claims
- They have also said that if a deadline is missed because of system issues, UI will take this into consideration and the claimants (you) will not suffer a consequence
- Frequently Asked Questions (FAQ): https://www.twc.texas.gov/news/frequently-asked-questions-about-unemployment-insurance-benefits-related-covid-19
- COVID-19 Resources Job Seekers: https://www.twc.texas.gov/news/covid-19-resources-job-seekers
- Appeals: https://www.twc.texas.gov/jobseekers/unemployment-benefits-services#appealOnline
- After you Apply, Next Steps: https://www.twc.texas.gov/news/covid-19-resources-job-seekers#afterYouApplyForBenefitsNextSteps
- Pandemic Unemployment Assistance and $600 in Federal Pandemic Unemployment Compensation Available for Eligible Workers
- If you have already applied for traditional UI benefits, you do not need to take any further action to quality for PUA. Do not apply for benefits again. TWC will review eligibility for PUA for all existing applicants automatically and notify claimants by mail or electronic correspondence of their eligibility.
- Full Press Release: https://www.twc.texas.gov/news/pandemic-unemployment-assistance-and-600-federal-pandemic-unemployment-compensation-available-eligible-workers
- Information for PIN and Password Set Up and Reset: https://www.twc.texas.gov/news/covid-19-resources-job-seekers#informationForPinAndPasswordSetUpAndReset
- Having trouble filing an unemployment claim online? The Unemployment Benefit System online portal is available 24 hours a day but is experiencing a high volume of visitors.
- Need to talk to someone: Call the Unemployment Insurance Call Center at 1.800.939.6631.
- Call Center Hours (starting Monday, April 13th) : Monday – Sunday: 7am to 7pm
- You could try to email them at: email@example.com
- The Texas Workforce Commission (TWC) has launched a new automated virtual assistant to help Texans sign up for unemployment insurance (UI). The artificial intelligence-enabled chatbot can instantly answer many of the most common questions about the UI process. The program is expected to greatly relieve the pressure on the TWC UI website and call centers, which have seen activity spike to unprecedented levels in the wake of the COVID-19 crisis. You can find it when you visit their home page: https://www.twc.texas.gov/
- Child Care Resources: https://www.twc.texas.gov/news/covid-19-resources-child-care
- Self Employed Resources: https://www.twc.texas.gov/news/self-employed-texans-and-cares-act
- Employer Resources: https://www.twc.texas.gov/news/covid-19-resources-employers